Product Description
The IMI Heatmiser neoStat-hw v3 is our hot water programmer with changeover contacts, making it ideal for standard and mid position valve systems.
When paired to the neoHub (sold separately) the neoStat-hw v3 becomes part of the wider neo smart control system—giving you app control via the neoApp and compatibility with leading home automation platforms. The upgraded hardware delivers improved wireless Mesh performance and extended range, ensuring strong and reliable communication throughout the home and can control your hot water from anywhere.
The neoStat-hw v3 communicates via the neoHub and other neoStats within your home, to create a fully controllable network system of your home heating and hot water system.
Simple installation is key with Neo. The neoStat-hw v3 has been designed to replace an existing three wire thermostat, and after joining the zone to the neoHub, remote control is possible.
Features:
- Sleek design incorporating Illuminated soft touch keys
- 5/2 Day, 7 Day and 24 Hour Programming
- 5 Minute Program Intervals
- 4 Times per Day
- Easy Hot Water Boost Feature
- Automatic White Back Light (Turns off after 30 seconds)
- Flush Mounting
- Key Code Facility
- Frost Protection
Compatibility Notice – neoHub (1st Generation)
The neoStat-HW White V3 requires a neoHub (2nd Generation or later) and is not compatible with the original 1st Generation neoHub.
As the neo system has evolved, newer products have been designed around modern connectivity standards to deliver improved reliability, performance, and long-term support. As a result, the latest neoStat-HW White V3 cannot be supported by the original neoHub hardware.
If you are upgrading from a first-generation neoHub, a current neoHub is required to unlock the full benefits of the neo smart control system and ensure compatibility with future updates and enhancements.
FAQs
Is neoStat-HW White V3 compatible with all neoHubs?
No. neoStat-HW White V3 is compatible with neoHub (2nd Generation and later) and is not compatible with the original 1st Generation neoHub.
Why doesn’t neoStat-HW White V3 work with the 1st Generation neoHub?
The neo system has evolved to use newer connectivity standards that improve reliability, security, and long-term performance. The original neoHub hardware does not support these newer technologies, which means it cannot communicate with the latest neoStat-HW White V3 thermostats.
This is a common and unavoidable part of developing modern, secure smart-home systems and ensures the neo platform can continue to support future features and updates.
Do I need to replace my neoHub to use neoStat-HW White V3?
If you currently have a 1st Generation neoHub, yes — a 2nd Generation (or later) neoHub is required to use neoStat-HW White V3.
Upgrading your neoHub ensures:
-
Reliable connectivity
-
Compatibility with current and future neo devices
-
Ongoing software updates and system support
How can I tell which neoHub I have?
You can identify your neoHub generation by:
-
Checking the product label on the underside of the hub
-
Reviewing your original purchase details
-
Contacting our support team with a photo of your hub
Can I continue using my existing neo system without upgrading?
Yes. Existing thermostats compatible with the 1st Generation neoHub will continue to operate as designed. The upgrade is only required when adding newer devices such as neoStat-HW White V3.
