Product Description
IMI Heatmiser neoStat-e V3 – Smart control for electric underfloor heating
neoStat-e V3 is our latest smart thermostat designed specifically for electric underfloor heating systems. With a clean, slimline aesthetic, backlit display and illuminated touch keys, it delivers intuitive control for modern homes.
It can be configured either as a full programmable thermostat or as a timer, giving you the flexibility to manage electric heating as well as auxiliary applications such as towel rails or lighting.
Supplied with a 3-metre remote floor sensor, neoStat-e V3 supports multiple sensing modes (Air, Air & Floor, Floor Only) and is capable of switching loads up to 16A—making it ideal for direct electric underfloor heating control.
When connected to the neoHub (sold separately), neoStat-e V3 integrates seamlessly into the wider neo smart control system, enabling app control via the neoApp and compatibility with leading home automation platforms. The upgraded hardware platform improves wireless Mesh coverage for stronger, more reliable communication.
Key Features
- Contemporary, slimline design
- Backlit display with proximity activation
- Illuminated soft-touch keys
- User-selectable operating modes: Non-Programmable, Weekday/Weekend, All Days Different, All Days Same
- 3m remote floor sensor included
- Compatible with 10K, 12K and 15K NTC floor probes
- Switching capacity up to 16A
- 5-minute programming intervals
- 0.5°C temperature set increments
- Self-learning Optimum Start
- 4 comfort levels per day (expandable to 6 with neoHub)
- Temperature Hold and Holiday modes
- Automatic white backlight (turns off after 30 seconds)
- Flush-mount installation
- °C/°F selectable
- Key code lock
- Frost protection
You’ll need the neoHub for neoApp connectivity — available here.
Compatibility Notice – neoHub (1st Generation)
The neoStat-e v3 requires a neoHub (2nd Generation or later) and is not compatible with the original 1st Generation neoHub.
As the neo system has evolved, newer products have been designed around modern connectivity standards to deliver improved reliability, performance, and long-term support. As a result, the latest neoStat-e v3 cannot be supported by the original neoHub hardware.
If you are upgrading from a first-generation neoHub, a current neoHub is required to unlock the full benefits of the neo smart control system and ensure compatibility with future updates and enhancements.
ErP Class & Ratings
Product Mode ErP Rating
Individual Product Class I (1%)
FAQs
Is neoStat V3 compatible with all neoHubs?
No. neoStat-e v3 is compatible with neoHub (2nd Generation and later) and is not compatible with the original 1st Generation neoHub.
Why doesn’t neoStat-e v3 work with the 1st Generation neoHub?
The neo system has evolved to use newer connectivity standards that improve reliability, security, and long-term performance. The original neoHub hardware does not support these newer technologies, which means it cannot communicate with the latest neoStat-e v3 thermostat.
This is a common and unavoidable part of developing modern, secure smart-home systems and ensures the neo platform can continue to support future features and updates.
Do I need to replace my neoHub to use neoStat-e v3?
If you currently have a 1st Generation neoHub, yes — a 2nd Generation (or later) neoHub is required to use neoStat V3.
Upgrading your neoHub ensures:
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Reliable connectivity
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Compatibility with current and future neo devices
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Ongoing software updates and system support
How can I tell which neoHub I have?
You can identify your neoHub generation by:
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Checking the product label on the underside of the hub
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Reviewing your original purchase details
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Contacting our support team with a photo of your hub
Can I continue using my existing neo system without upgrading?
Yes. Existing thermostats compatible with the 1st Generation neoHub will continue to operate as designed. The upgrade is only required when adding newer devices such as neoStat-e v3.
